Routine appointments can usually be made a few days in advance. We will make every effort to get your child seen as quickly as possible for routine/well visits. However, we must keep appointments available each day for children who are sick and need to be seen immediately, therefore, we encourage you to schedule as much as a month or two in advance for well-child check ups to ensure you are able to see your regular provider at the time and location most convenient for you. Routine appointments may be made by calling 309-797-5437 and press 2 at the prompt.
Appointment times are set aside each day for sick children. Our phones turn on at 8am, at which time you may call for a sick appointment. If your child is ill, and you feel that he/she may need to be seen, you should call the office as early in the day as possible. We will make every effort to have your child seen by their regular provider, however if that provider is unavailable, one of our other providers will be happy to see your child. Sick appointments may be made by calling 309-797-5437 and press 1 at the prompt.
If you are unable to keep your appointment, please cancel as far in advance as possible so that another child may use that appointment time. The office reserves the right to charge for appointments which are not kept. We understand that families are very busy and your time is valuable, therefore we make every effort to stay on schedule. However, emergencies do sometimes arise which have to take priority when they involve caring for a critically ill child, so we ask for your patience in these circumstances. If we anticipate a long delay, we will try when possible to notify you of such.